When you are considering buying auto insurance, there are several things to think about when making your decision. First, you will want to read a variety of auto insurance reviews so that you can find out what customers think of specific auto insurance companies. Then, you will want to think about how much auto insurance it would be appropriate for you to carry.
Price is always a concern as well. So, when you are reading through your list of auto insurance reviews, you will want to think about getting the best deal on the auto insurance that you eventually purchase. One key point to consider when purchasing car insurance (or vehicular insurance of any type), is the fact that you want to carry enough auto insurance to cover your costs if you have a car accident but at the same time you don’t want to pay more than is necessary. In other words, it is a balancing act. You don’t want to spend too little on auto insurance, but at the same time, you don’t want to spend too much.
While it is certainly important to read your fair share of auto insurance reviews during your research process, it is not enough. You will also need to call some auto insurance companies to get some specific quotes on various car insurance policies. The more companies you call, the more you will have to choose from. Admittedly, it’s not particularly fun to make these calls, but they are a key part of the research process, and in the end you will be happy that you made them because you might find that you can save a lot of money if you choose one auto insurance company over the others.
Of course the cost of the auto insurance is only one factor that you will need to consider during your decision making process. You also want to choose a reputable company. There are several “name brand” auto insurance companies from which to choose. Why is it so important to pick an insurance company that has a good reputation and a stellar track record with customers? Well, you don’t want to choose an auto insurance company that has a poor reputation (or no reputation at all because it has not been in business for a very long time). Even if such companies offer low prices on their insurance policies, you can’t be certain that they will come through for you in an emergency. And that, of course, is where the rubber meets the road. If an insurance company does not come through for their customers when their customers really need them, then their policies are worthless.
This is another value of reading a lot of auto insurance reviews. In fact, the more reviews you read that were written by actual customers who have dealt with their car insurance companies in the aftermath of an accident, the more valuable information you will have. These will be the most revealing and helpful reviews of all. When you are reading through these reviews, pay particular attention to whether or not the customers felt listened to, and whether or not the company made good on its policies following an accident.
In other words, to put it quite bluntly, did the company pay up and honor their policy to the fullest extent? Customers tend to be very honest when writing reviews online or offline. You will also find that most reviews are not “middle of the road.” That is, people are usually only moved to write auto insurance reviews (or any other types of reviews, for that matter) if they are profoundly satisfied with the customer service they received following an accident, or if they are profoundly dissatisfied with the customer service they received in the aftermath of their accident.
More specifically, if they talked to an insurance agent or customer service rep who had a calm, comforting demeanor, who listened to them and then really followed through on any promises that they made, customers will often feel moved to write a stellar review of their experiences with that company. On the other hand, if they were treated poorly, or if their phone calls were ignored, or if they felt that the company reneged on their verbal or written promises and policies, then they may feel angry enough to write a very negative review. However, people who receive only "pretty good" service may or may not feel moved enough to write auto insurance reviews describing their experiences.